Frequently Asked Questions

Below you will find answers to the questions we get asked about most often when booking a villa holiday.

General Queries Regarding Booking Your Villa Holiday with Villa Select

Q. How can I contact Villa Select?

A. You can send an enquiry to our villa experts by clicking here. We are also available by telephone: 01789 595 432 or email: [email protected]

Q. Is my booking protected? Can I receive a refund if I cannot travel due to COVID-19?

A. We appreciate that this current climate is a very uncertain time for travel. We all want a holiday to look forward to. Our booking guarantee ensures your villa holiday is 100% flexible & 100% protected: Please click here to read more details about our booking guarantee. If you are interested in reading about the latest travel advice, please click here.

Q. Can I book a Villa with Flights online?

A. Yes! NEW FOR 2022! Book your villa and flights together in one ATOL protected package using our NEW feature on our website! Visit the homepage and begin browsing today!

Q. Can the Villa Specialists book my Villa and Flights for me?

A. Villa Select can arrange your flights for your holiday. By booking both together, your holiday will be one ATOL protected package. Please send an enquiry here and our villa specialists will package up your favourite villa with flights from your local airport!

Q. I have a valid credit voucher from a cancelled booking in 2020/2021, how can I re-book?

A. Please get in touch to arrange your new villa holiday booking within 12 months of receiving your credit note. You can choose from any available villa from any available date across our portfolio. Send your credit note across to us by email and we will deduct the value from your booking.

Q. Can I hold an option on a villa?

A. Villa Select are able to hold short provisional options on one villa for up to 24 hours. We do not hold options on late bookings. Please get in touch.

Q. What deposit does Villa Select require to confirm a booking?

A. Booking your villa holiday is so easy. Overall, our villa holidays require 20% deposit to secure the booking. Our low deposit offer allows you to pay the 20% deposit into two easy installments, 28 days apart. The final balance is due 10 weeks before departure. If the booking is made less than 10 weeks in advance then 100% of the value of the holiday is due at the time of booking.

If you are booking your flights through Villa Select, 100% of the cost of the flights are due at the time of booking.

Q. Can I book my Villa Select villa holiday online?

A. Yes, we have the facility for you to confirm your villa via our online reservations service. You can always get in touch with us after booking if you would like to add on extras such as flights, car hire and private airport transfers.

Q. Can Villa Select arrange my car hire or airport transfers? What other services do you offer?

A. Yes! Villa Select has many services to offer you when booking you villa holiday. We can arrange and book your flights, car hire, taxi transfers, airport parking, airport lounge passes and many excursions/day trips at your holiday destination for you, please get in touch with our friendly team to arrange any of these services.

Q. Can I book my own flights?

A. Yes, however please check your financial protection when booking these separately. Click here to see our booking guarantee.

Q. What time is the villa available from and what time must it be vacated?

A. Check in is at 4pm. You will arrive to a villa that is fully cleaned and prepared for your arrival. Check out is at 10am. When booking your own travel arrangements, please bear in mind the above information.

Q. What is included in the Welcome Pack?

A. A Welcome Pack is provided for you to enjoy on arrival at your holiday home and will include some essential items for you to enjoy on arrival. The contents will vary slightly from resort to resort but will normally include items such as: tea, coffee, milk, bread, butter, jam, water, wine, eggs, cheese and either tuna or ham, salad items, a starter pack of toilet rolls, matches, rubbish bags, washing up liquid, 3 x dishwasher tablets and a cleaning cloth; contents may vary slightly in resort. If you require a vegetarian welcome hamper please advise us at the time of booking.

Please note that selected properties/discounted villas do not include a welcome pack, however can be added on at an additional fee, please ask at the time when booking your Villa Select villa holiday.

Q. Are there irons, ironing boards, safes and hairdryers at the villas?

A. Yes, all of our villas have an iron, ironing board, safe and a hairdryer.

Q. Is there a breakage deposit/security deposit when I book my Villa Select villa holiday?

A. There is a £10 per person minor breakage and accidental damage charge that will is included in all bookings. This charge will be shown on your confirmation invoice and payable at the time of your balance payment. The charge is non-refundable and covers accidental damage to fixtures and fitting and breakages to crockery and glassware. This does not cover malicious damage or misuse of the fixtures and fittings or structure to your villa.

We ask you to leave the property in the condition you found it on your arrival and report any damages or breakages caused during your stay.

A security deposit may be required on selected properties, more information can be found on the villa’s webpage on our website.

Q. How are local government taxes paid?

A. Local taxes are applicable for all visitors to the Balearic Islands and Croatia. Balearic tax known as Sustainable Tourism Tax is included in the prices displayed online and is applicable for passengers over the age of 16. In Croatia local taxes are informed at the time of booking.

Q. Does Villa Select include flights in my villa holiday booking?

A. Flights are not included in the prices shown on the website for each villa. If you require flights to your villa holiday destination, our travel specialist can arrange and book your flights for you and your party. Please click here to make an enquiry for a villa with flights!

Q. Are transfers / car hire included in the price?

A. Transfers / car hire are not included in the villa price. If you require car hire or transfers for your villa holiday, our travel specialist can arrange this for you, please get in touch.

Q. When will we receive our directions and tickets?

A. Your tickets and final instructions will be sent out to you approximately 2-3 weeks before departure.

Q. Can a child under 16 travel to Portugal without its parent or guardian?

A. In accordance with the Child Abduction Act, any child (up to 16 years) travelling with an adult, who is not their parent or guardian, is required to be in possession of a letter giving appropriate consent from the parent or legal guardian and authenticated by a solicitor which includes a contact telephone number.

Q. Can I take my dog?

A. Sorry, unfortunately not. No pets whatsoever are allowed in any of our properties.

Q. Are any of the villas suitable for those with limited mobility?

A. Please see our list of properties that are suitable for those will limited access by clicking here. Please enquire with our villa experts to check if our accessible villas will be suitable for you.

Q. Do any of the villas have gated pools?

A. Yes, we have villas with gated pools. Villa Vicina – Croatia, Villa Mir Vami – Croatia, Villa Vjeka – Croatia, Villa Maro – Greece, Villa Autentico – Pollensa, Villa Santo Tomas – Menorca.

Q. Does the property have air-conditioning?

A. This is only available if stated in the description of the accommodation and will be in the rooms as stated. All air-conditioning units are set on a timer. This avoids an overload of the system when numerous electrical items are in use. We’d also like to think that we’ll all be doing our bit towards saving the environment.

Q. Do your villas have heated swimming pools?

A. Please click here to see all of our villas with heated pools. 

Note: There may be an extra charge for pool heating. Please check the villa webpage or enquire with our team about this.

Q. Are cots and highchairs available?

A. Most of our villas provide one complimentary cot and one complimentary high chair. We can arrange extra cots at a charge of £30 – £38 per week depending on resort. Cot linen is provided for you. Extra highchairs can be arranged for you at £15 – £30 per week, depending on resort. Please let us know if you require a cot / highchair so we can add this to your booking.

Q. What are the cleaner’s duties?

A. The cleaner’s basic duties are bed making, cleaning the villa (bathrooms, kitchens, floors etc.), sweeping patios and general tidying. Washing up and cleaning of barbecues are NOT included in their duties.

Q. Will my DVDs play on the DVD player in the villa?

A. Where our villas are described as having a DVD player, this will have been supplied by the villa owner and is therefore outside our control. However, as all our resorts are in DVD region 2 (the same as the UK) it is reasonable to assume that DVDs bought in the UK will play with no problems. If you intend to take any region 1 DVDs there is no guarantee that these will play.


Why choose us?





ATOL Protected


Average Customer Rating:
Independent Service Rating based on 86 verified reviews. Read all reviews
"Very helpful & caring"
After having to re schedule holiday from last year we have been very happy with the help and caring attitude from all of the team. They are always easy to contact,pleasant and go out of their way to...
Mrs Colley / September 2021
"Very knowledgeable service provided"
We found dealing with Donna a pleasure, very helpful answering any questions regarding the villa, area and the obvious C19 concerns. ...
Mr Holmes / September 2021
"Very helpful team and Donna is a delight."
We have used Villa Select previously and always found the whole ordering/booking procedure very straightforward.
Mr Mower / September 2021
"A first class and responsive sservice!"
We booked a villa at very short noice following a cancellation by another villa company and Donna processed our booking and payment within hours.
Trusted Client / August 2021
"September 2021 to Kefalonia"
Customer service, professionalism and telephone manner from Donna Such was first class
Mr Rees / August 2021
"always had excellent service and politeness in dealing with the staff"
Have tried to sort out this very difficult covid problem of rebooking to another time and villa and have had great patience with the various phone calls.
Trusted Client / August 2021

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Call the Villa Holiday Experts free on 0800 270 0050. We are open today between 9am and 6pm