Latest Travel Information
We understand that you may have concerns about how the Covid-19 coronavirus situation may affect your holiday, so we have included some information below to help answer questions.
You can rest assured that your health and well-being remain our top priority, and that we continue to monitor all the relevant advice from the UK Foreign & Commonwealth Office (FCO) and local authorities.
This situation is fluid and that information can change over time. That’s why we’re here for you. We’ll help you to understand the latest advice and guide you on the options available to you for your holiday.
Temporary restrictions on international travel
As countries respond to the Covid-19 pandemic, there have been international border closures and other restrictions, which can be subject to change without notice. As a result, the FCO is currently advising against all but essential international travel.
Many airlines and cruise operators have also temporarily cancelled or suspended services over the next few weeks.
If you are due to travel in the next few weeks, your holiday may no longer be going ahead. If your holiday has been affected, we will contact you as soon as possible to advise you of the options available to you.
Please note: our team are prioritising contacting clients already on holiday and those due to depart in the next few days. If your booking is due to depart later than this, and is affected by the travel restrictions, please bear with us — we will be in touch as soon as we can.
Holidays departing later this year
Unless we contact you to advise of any changes that affect your holiday, you can expect your holiday to go ahead as planned. Normal booking conditions will apply including any charges for amendments and cancellations.
Should your holiday be affected by airline or cruise cancellations or as a result of Foreign & Commonwealth Office travel advice, we will contact you to discuss your options which will include changing your booking, or cancelling and receiving a refund or credit note.
Should I cancel or rebook?
Unless we contact you to advise of any changes that affect your holiday, you can expect your
holiday to go ahead as planned. Normal booking conditions will apply including any charges for amendments and cancellations.
If your holiday is cancelled because of changes in FCO advice, we would recommend the following steps:
- Talk to us in the first instance, to discuss the options available to you.
- If possible, amend your holiday or travel arrangements to another date, don’t cancel – this will mean you have a holiday to look forward to in the future, and it will help to protect jobs in airlines, cruise lines, hotels, attractions, tour operators and travel agencies during these difficult times.
- For ATOL protected fight packages, if you are not able to amend your holiday to another date, you may be offered a Refund Credit Note instead of an immediate cash refund. A Refund Credit
Note can be used to book another holiday at a later date and, in the meantime, it is protected by ABTA/ATOL, so you would be reimbursed if the travel company failed financially.
If you have booked villa accommodation only, this is not protected by the Package Holiday Regulations. We recommend checking with your travel insurance provider or credit card company to check the level of cover provided.
Am I entitled to a refund?
If you have booked an ATOL protected flight package and your holiday is cancelled because of changes in FCO advice, you may be offered a Refund Credit Note instead of an immediate cash refund. A Refund Credit Note can be used to book another holiday in future.
Refund Credit Notes remain protected by ABTA/ATOL if your original booking had that protection, so you would be reimbursed if the travel company failed financially. If you do not use the Refund Credit Note to book another holiday, you may be entitled to a cash refund at a specified later date. If you have booked villa accommodation only, this is not covered by the Package Holiday Regulations, so may not qualify for a refund or credit note. We recommend checking with your travel insurance provider or credit card company to check the level of cover provided.
Please note, we would recommend changing your holiday or travel arrangements to another date if at all possible, rather than cancelling your trip. This will mean you have a holiday to look forward to in the future, and it will help to protect jobs in airlines, cruise lines, hotels, attractions, tour operators and travel agencies during these difficult times.
If I am unable to travel, am I entitled to compensation?
Travel restrictions or disruption resulting from the coronavirus outbreak are beyond our control. If you are unable to travel for these reasons you will not be entitled to compensation from us. We recommend checking with your travel insurance provider or credit card company to check the level of cover they provide.
Should I be worried about booking a new holiday?
The restrictions put in place to tackle the coronavirus crisis have led to significant short term disruption to travel. However, these are temporary restrictions, and it is widely expected that they will be relaxed and removed over the coming weeks.
Many holidays departing later this year remain on sale, and holidays are available to book all the way through to summer 2021 and beyond. A growing number of travel operators are offering lowor no-fee amendments on selected dates and all ATOL protected flight packages remain fully protected under the terms of the Package Holiday Regulations. If you are booking villa accommodation only, this is not covered by the Package Holiday Regulations, so we strongly recommend that you take out adequate travel insurance for your holiday booking.
Like all responsible holiday companies, we are constantly monitoring the situation and if there were to be specific government advice which affects your holiday, we will be in touch to discuss your options.
- Foreign & Commonwealth Office travel advice for your destination
- Foreign & Commonwealth Office travel advice regarding coronavirus
- NHS advice on coronavirus
British Citizens require a full British passport for visits to all the destinations that we feature. Most countries require that passports are valid for at least six months after the departure from their country. Please note that requirements do change and you must check for up-to-date information in good time prior to departure. If you or any member of your party does not hold a British passport, you must check the entry requirements with the embassy or consulate of the country being visited.
Some countries we feature require you to have a visa as well as a valid passport. To check if you require a Visa please visit www.gov.uk/foreign-travel-advice and search for the country in which you are travelling to, for the latest entry requirements.
You must ensure you are aware of and comply with any health requirements, recommendations and precautions such as vaccinations for every country you are visiting. For the latest information please visit www.gov.uk/foreign-travel-advice or www.travelhealthpro.org.uk/country-information and search for the country which you are travelling to, for the latest health requirements.
The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit www.fco.gov.uk/knowbeforeyougo
Villa Select a brand of Canterbury Travel London (LTD) are a member of ABTA and holidays and flights shown are ATOL Protected by the Civil Aviation Authority. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.
ATOL Licence No. 2786
Member of ABTA No. V2359
For details visit www.abta.com
BREXIT GUIDANCE FROM ABTA – Brexit advice for travellers
Europe is the number one overseas destination for UK travellers – with over 58 million trips abroad each year.
Naturally, holidaymakers and business travellers have questions about what Brexit means for travelling to EU countries. This latest advice is valid until the end of December 2020.
Travel after 31 January 2020
Following ratification of the Withdrawal Agreement, the UK departed the EU on 31 January 2020. We are now in a transition period (also known as the ‘implementation period’) lasting until at least 31 December 2020. During this time, everything will remain the same and you can continue to travel without any changes.
Common questions about travel after 31 January 2020
Will flights still operate?
Yes. Everything will stay the same until the end of December 2020 and flights will continue as normal.
Will ferries and cruise ships still sail?
Ferry services and cruises will still sail as in any case the majority of the rules under which they operate are not based on EU rules, but are international.
Will my coach journey still operate?
Coaches will still be able to travel to and from the EU, and around EU countries as usual.
Will trains from the UK to the EU still operate?
Trains from the UK to the EU will continue to operate as usual.
Will I need a visa to travel to the EU after Brexit?
No. UK travellers won’t need a visa to travel to the EU after Brexit.
Should I take out travel insurance to cover Brexit?
The best way to protect your holiday is to book a package – it is then the travel provider’s responsibility to make sure your holiday is provided and to offer an alternative or refund if it cannot be delivered.
It is important that whenever and wherever you travel that you have adequate travel insurance which covers your specific needs, including any known medical conditions or activities you plan to do.
Valid passports can still be used. You do not need to have six months left on your passport to travel to the EU. Your passport does however need to be valid for the whole of your trip.
European Health Insurance Card and travel insurance
The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. UK registered EHICs will still be valid throughout 2020.
ABTA has always advised holidaymakers and business travellers to make sure they have appropriate travel insurance, whether they have an EHIC card or not, as there are limitations to EHIC.
When travelling in the EU and beyond, it is important you take out travel insurance and check that it covers your current circumstances, including any medical conditions. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you’re not sure.
Advice on travel insurance can be found here.
As long as you have a full UK driving licence, you don’t currently need an additional licence to drive in the EU. This will not change following 31 January 2020. An International Driving Permit will not be required, and you do not need a GB sticker or a Green Card for car insurance.
Taking pets abroad
There will be no change in relation to taking pets abroad after 31 January 2020.
Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK and this will continue after 31 January 2020.